Reservation has been canceled by who? It wasn't me

[Oh5]

I had a reservation. The reservation number is**[information removed in line with - Community Center Guidelines]**

I was sleeping over the night then when I woke up my reservation was cancelled and said it was cancelled by me. Who did it? Who can do my reservation cancel by me when it wasn't me?

Look forward to hearing from you.

[Joelle43 · Accepted solution]

Hello @Oh5 

I would contact Airbnb on : 01 84 88 40 00 and ask them for more details

Bonne chance

Joëlle

[Michael7328]

Something similar happened to me.  In my case, AirBnB modified my 3 month booking without my consent.  They just altered the booking to two months leaving me with three weeks to rebook the 3rd month.  When I call AirBnB, no one takes responsibility.  They say that some "ambassador" modified it but they can't tell who that is.  They just give me the platitude that they "understand" and are "sorry."

Honestly, I can't operate in that environment and delisted my long term listing if they allow guest to block out months of my listing and let them cut it short when they want.  It's a horrible business model.  

[Helen3]

Hi @Michael7328 

As explained to you on your original post the guest was able to give a one month notice to cancel their booking as they booked under Airbnb's long term policy which enables them to do so. They don't need your permission to do so.

if you are going to accept long term bookings with Aurbnb it's worth you familiarising yourself with the long term cancellation policy for such bookings . 

[Bhumika]

Hi @Oh5 ,

Were you able to figure this out and get in touch with Airbnb Customer Support to know more about the situation?