Response within 1 hour- what happens if you are not able to access phone service

[Joana450]

Hi everyone,

I recently started hosting. I had to travel overseas which meant no WiFi access. No ability to see guest messages or reply to them.

How do you handle this, hosts? Ie when, for whatever reason, you cannot access mobile service? 

Thanks so much.

Joana 

[Joan2709]

@Joana450 

Many Hosts purchase a temporary international calling plan to activate while they are traveling. You can also purchase an international sim card for your phone. Many Hosts have Co Hosts who can handle all activity if you are on vacation or not reachable. 

Some other Hosts who travel internationally can also chime in here with ideas...

[Joana450]

Thanks for this. My question relates specifically to travel

where there is no mobile reception or WIFI reception- for me this occurred during my 8 hour international flight. The other challenge is time zone differences. 

[Joan2709]

@Joana450 

You would either have to ask your Co Host, or a family member or friend with messaging access on your Airbnb account to cover for you.

You could also just wait until you land to respond. It is recommended you respond withing 1hr, but you actually have 24hrs to respond to a booking inquiry, or request to book.

Respond Within 24hrs

https://www.airbnb.com/help/article/2410

"...Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results..."

What Happens If I don't Respond Within 24hrs

https://www.airbnb.com/help/article/2414

"...Taking longer than 24 hours to respond will count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your listing’s position in search results.

Learn more about response rate and how it’s calculated..."

[Peace-Stays0]

Hi joana

Welcome to hosting 

In nutshell, when hosting Guest expect Quick service just like in hotels.

So, try to respond within hours if not in 30 or 40 minutes.

Do this business without being dependent or Expecting 100% support from anybody.

Will be in best of your interest.

Namaste from India

Vikram