Hi everyone,
I’m reaching out to see if other hosts have encountered a similar issue. Recently, we had a guest who decided not to stay at our property because they didn’t like the area. We upheld our cancellation policy, but the guest left a review falsely stating they had stayed for one night, along with other inaccurate information.
Despite providing Airbnb with evidence that the guest did not stay and that the review was misleading, the review was not removed. According to Airbnb’s own review policy, reviews should be unbiased, and guests are not allowed to leave retaliatory reviews when a host enforces a policy or rule.
Additionally, the guest sent us threatening messages through the Airbnb platform, which we reported. We later discovered that this guest is also a host. It seems unfair that another host could leave a retaliatory review, despite not staying, and damage our reputation simply because we enforced our cancellation policy.
Has anyone else experienced something like this, and what steps would you recommend for handling the situation? We feel stuck, especially with the challenges we’ve faced in getting support.
Any advice would be greatly appreciated!
Thanks!