Retaliatory, offensive review removal denied twice

[Kevin2363]

Is AI doing doing Airbnb review System?

How dow we talk to someone and not AI - the phone staff just say fill in form

Vraj’s review won’t be removed

Thanks for bringing your concerns about Vraj’s review to our attention.

After reviewing the details, we found that Vraj’s review follows our Reviews Policy. This means that it won’t be removed from the Airbnb platform.

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	It was the worst experience with kevin. I will not suggest anyone to go to this house as we got so many issues. Host is not co-operative and very very rude. There was no privacy when we went there. We spoiled our holiday by taking that home. Host is also not standing on his words he told me he will refund us but now making false arguments so don’t trust him.

Your reason for removal

The review is retaliatory. After Contacting Airbnb re the house was booked for 2 guests and 13- 14 plus males turned up for party. Guests were asked to leave premises. This upset them as they wanted to use as party house, so have given 1 Star rating plus bad review on most items 1. House is Listed not as for parties. 2. Our Max number at house is 10 on listing 3. Booked and paid for 2 only, In the short time the made mess and had to get cleaners in on holiday rates to clean up. There fore we request the 1 star rating be removed. I tried to send Video from Ring Doorbell but system does not allow Then On second Form. Thanks for bringing your concerns about Vraj’s review to our attention. After reviewing the details, we found that Vraj’s review follows our Reviews Policy. This means that it won’t be removed from the Airbnb platform. Request details Vraj’s review   It was the worst experience with kevin. I will not suggest anyone to go to this house as we got so many issues. Host is not co-operative and very very rude. There was no privacy when we went there. We spoiled our holiday by taking that home. Host is also not standing on his words he told me he will refund us but now making false arguments so don’t trust him. Your reason for removal   The review is retaliatory. We are a Superhost which we have worked very hard to get. We would like you to remove the 1 star rating from our guests who arrived on 3rd October. This booking was cancelled by AirBnb due breaking house rules. This one star rating will affect our Superhost status. The guests were only at house for half an hour and agreed to leave and did not stay. The one Star rating was only after they realised they were not going to get a refund for breaking House Rules. We have never had a 1 star rating at any of our properties. We thank AirBnb for cancelling there reservation, and do not want to loose our Superhost status because of guests who did not abide by Airbnb rules. Kevin Pedder