Retaliatory, offensive review removal denied

[Ludo431]

Dear community,

Can somebody please explain how is this review allowed?

All 1 star, naturally, even though the guest never set foot into the apartment and got the full refund for the cancellation.

Listing:
https://www.airbnb.com/rooms/1061951580003885431?guests=1&adults=1&s=67&unique_share_id=d608c78a-acb...

Your replies are much appreciated.

Ludo

[Ania-and-Greg0]

also send these screenshots to your "guest" and tell him his comments in the review violate the criminal laws in Slovakia and you kindly ask that he remove the criminal content, tell him he can call the service number and request removal by phone, send him the number so he doesn't have to look for it.

IMPORTANT: DO NOT say anything about taking legal action or try to make a deal. Airbnb may flag this as threats and circumvention of the review process, or quid pro quo, which is not allowed.

simply state it is illegal in your country to use vulgar profanity ridden language in public and also illegal to accuse someone of theft knowing theft didn't take place. If he is referring to a refund, tell him that Airbnb processes payments and refunds and they are the ones withholding his money, not you.

[Joelle43]

Hello @Ania-and-Greg0 @Ludo431 

You can just send the guest the help link #3582 that I included in my post further down - they can do it without even contacting CS so even easier!

Let us know thought if the guest does remove it!

[Ania-and-Greg0]

FYI, i filed an complained with FTC today over retaliatory reviews, abuses and and Airbnb's host protection policy "scam" (aircover), here is the case # and text if you anyone else would like to follow with a complaint of their own:

https://community.withairbnb.com/t5/Help-with-your-business/There-should-be-a-class-action-lawsuit-o...

[Ludo431 · Accepted solution]

Update:

I just received an email from Airbnb's "specialized department" informing me that the review was removed after all, as it "breaches Airbnb's content policies" (duh!).

I'm not sure what prompted the change, as I haven't contacted Airbnb support since.

Thank you all from the community for you kind and useful replies and the person / team from Airbnb support responsible for finally removing the review.

I hope this is a sign that the review policy will get enforced, although I'm still confused about the whole ordeal and how much I can count on Airbnb removing offensive and retaliatory reviews in the future.

Best,

Ludo

[Jay1724]

I also received a review where the guest called me a “scumbag” and “lab rat”… Their AI is garbage. I’m considering the arbitration process.

[Jay1724]