I had a guest stay with 10 people who left my property in an absolutely filthy condition. They damaged the walls, ruined the couch, and even used face towels to wipe themselves—completely unacceptable and unsanitary behavior.
Due to being in the middle of a move, I submitted a reimbursement request nearly two weeks after their stay. Exactly one hour later, the guest left a retaliatory 1-star review stating:
"Got sent an extra cleaning fee two weeks after my stay! Beware, no communication was made..."
I submitted a removal request under Airbnb's retaliatory review policy using their new automated system. Within five minutes, I received a generic rejection. I tried again—same outcome. I requested a supervisor review, only to be met with the exact same copy-paste response, claiming a “specialized team” had looked into it. In reality, this “team” is nothing more than an automated system that rubber-stamps rejections.
It’s deeply disappointing that Airbnb allows this kind of blatant retaliation to stand. There is no accountability for guest behavior, and hosts are left unprotected—even when the retaliation is obvious and documented. If this is what Airbnb calls support, then it’s clear the system is broken.
Anyone out here figured out who they can actually call who is useful and able to help in situations like this?
