Hello @Karen4309 ,
The first time a guest ignored the house rules and left a mess at my property, I also didn’t take pictures. It’s a learning curve, and I hope that if instant booking is turned off, you might have a better experience with future guests than you did with this one.
You have such a unique property; I wouldn’t rush to sell it. Also, based on your reviews, it's clear that you go above and beyond for your guests.
Give this platform a few more chances before making a decision. Yes, from time to time we all encounter "rotten apples" as long as Airbnb keeps its current review system.
I believe this is all part of evolving as a host. As strange as it sounds, these experiences can actually make you a better host, teaching you to say no when needed and to claim what you deserve.
Airbnb is accustomed to handling extra cleaning fees. In the incident I described earlier, they were fully supportive but asked for proof, which I didn’t have at the time.
Keep sharing this amazing property with the world!