Reviews comments impact on Bookings

[Michael-Ofori0]

2 weeks ago a guest made a false claim about flies in the Airbnb Appartment during his 5 days stay. Ironically, he did not tell me any of this but went ahead after checking out to make this claim. I have a feeling it was a retaliation against my clean up- before you leave policy that I reminded him off. I haven’t had any books since then. I reached out to Airbnb customer service to remove the comments from my page because it is antagonizing the image. However, they  refuse d to take it down. What do I do in this instance because of this post, all my future bookings have been cancelled by guests. 

[Patricia2526]

Hi @Michael-Ofori0 

Since Airbnb won’t remove the review, the best approach is to respond professionally and proactively to minimize its impact.