Does anybody else have a problem with getting Airbnb to remove retaliatory reviews? We has a guest leave a one star after cancelling their reservation and I decided to uphold the cancellation policy. Even in the review she wrote this is why she is giving a one star but the customer support says it does not violate the policy even though the policy cleary says - "Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Airbnb or another person. For example, guests should not write biased or inauthentic reviews as a form of retaliation against a Host who enforces a policy or rule."