I booked a room in Bangkok last week and now I have to cance...
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I booked a room in Bangkok last week and now I have to cancel for some reason. If I paid using PromptPay via TrueMoney Wallet...
Latest reply
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Hi Airbnb,
I am a host, I would like to ask regards room allocation after the guest requested a booking and the host accepted the reservation.
later on we found the issue of the villa as something broken and need time to fix and it not gonna finish on the guest's check-in date.
My question is can the host allocate guests to other villas and upgraded their villa which is also a nearby location with the first booking they made?
Please kindly let me know if this solution is acceptable.
Looking forward to hearing from you
Best regards,
Piyanut
@https://www.airbnb.co.uk/users/show/190382513
Answered! Go to Top Answer
@Piyanut0 It is OK as long as the guest agrees it is OK. I would message them, explain what has happened, and ask if they are OK with your plan.
@Piyanut0 It is OK as long as the guest agrees it is OK. I would message them, explain what has happened, and ask if they are OK with your plan.