Debra798 Level 1 Davis, CA Minor Damage/Not following Checkout - charge them? Hi, I feel a little unsure how to handle renters that leave ... Latest reply Hi, I feel a little unsure how to handle renters that leave the place a mess, do minor damage (such as cigarette burn in outd... Latest reply
Susan1635 Level 2 Victor, ID Guests lied to try to get refund of 2 nights, when denied by... I had a family of Dad, Mom and toddler from Florida book 4 n... Latest reply I had a family of Dad, Mom and toddler from Florida book 4 nights in area of Grand Teton National Park and Yellowstone Natl P... Latest reply
Ruth1636 Level 1 Brighton, United Kingdom Formal Complaint Although I am a host I am posting this as a guest. I have ju... Latest reply Although I am a host I am posting this as a guest. I have just had to cancel a reservation (after checking in) and leave abru... Latest reply
Elisa Community Manager How do you encourage guests to book again? Hello everyone ,I hope you’re having a great week! One of... Latest reply Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It ... Latest reply
Michael-Ray1 Level 1 Min nights stay...need assistance My listing has been setup with a minimum two night stay....I... My listing has been setup with a minimum two night stay....I have a guest asking for a one night stay....coming in on Friday/...
Geoff7 Host Advisory Board Member Hepburn Springs, Australia The Value of Communication I recently posted this in my FB Group and thought it might b... Latest reply I recently posted this in my FB Group and thought it might be of interest to share. Love to hear your own thoughts - don't be... Latest reply