Hello everyone
I hope this new season is shaping up gr...
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Hello everyone
I hope this new season is shaping up great for all of you!
As the year comes to a close, it's always f...
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Please anyone can help me ? that's so adverb!!!
Dear, @Breanna @Quincy @Bhumika @Catherine-Powell @Stephanie @Jenny @Paula
Could you please forward my case to the right person?
I need to open my listing again.
This situation is hurting me hard.
Kind regards,
Peggy
I would uncheck the answered box as your issue has not been resolved. This way if anyone (community managers, forum moderators) checks into it, they can see that the question/issue was unresolved.
This is basically how the specialized safety team operates. You can contact airbnb support and get them to relay a message to the specialized team but there isn’t much you can do.
I already did that hundred times. Still no response. I feel very disappointed. Airbnb maybe think I am not that hight quality customer and kicking me around.
A guest named M booked my reservation for 4 people. When my husband chatted with one of her family members, I found out that they actually had 7 guests. I sent them inquiry information through the bnb inbox. In Kochi, their housing policy is to charge per person, but they did not reply. On the day they left, my husband again informed them that additional fines would be required, but they ignored it and left. During this time, my husband and my dog were working on my own land. My puppy was a springer and never growled at them. One of their family members asked me many times that I couldn't pet them. My dog but something weird happened, after I used my bnb inbox to ask them for extra money she started saying I was threatening her? With my dog? Two hours later, I found out that my property was suspended and no one from airbnb had contacted me. I felt so surrendered that I immediately called up the surveillance around the house and everything was well marked, proving that my dog had never been close to her, and my husband had never said anything threatening to them. I will always be by my side from now on. Within the scope of monitoring, I dismantled the reserve evidence on the bnb, but no one responded.
Then while I was waiting, this guest gave my house a 1 out of 1 rating and left a threatening comment about Muslims. As a result, I felt very worried about the safety of my family. I asked bnb to delete this comment, and bnb also deleted it for me. However, I never knew that their family was Muslim from the beginning. Even though they are Muslims, I believe this is freedom of religious belief. No. Should have used weapons to threaten me. My house is still on hold at the moment and I have tried contacting them but no one has responded.
I am glad you had security cameras as this will help your case. Many times it is a guest’s word against a host’s word. Sometimes guests lie because they did not like an answer they got when requesting something while I’ve read other posts where hosts are lying to get reimbursement (in some places, Paris especially). It’s unfortunate that this happens however it usually is not the case. Most guests and hosts on the platform are kind people.
Keeping all correspondence on the Airbnb platform is very important so they can see what happened. Some hosts also recommend you to screen shot things as I’ve read a post that said sometimes messages disappear? Hoping you have someone work on your case for resolution soon. 💫
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I’ve heard similar complaints from other hosts where the safety team will get back to you and it can take days or weeks to resolve the issues without you knowing what the issue was. I even think they only reach out via email and you don’t have a phone number to call to get more info. The Airbnb support line says the same thing - someone from the safety team will get back to you soon. I’ve heard of hosts calling daily speaking to multiple agents with no new information.
How can you address it if you are not made aware of it? Was it even a valid complaint (I’ve heard of guests reporting false safety issues to get refunds on their stays)?
@Rebecca @Bhumika @Paula could you assist Peggy with her concerns?
Thank you for helping me.