Scheduled messages

[Luca4162]

I'm having a lot of issues with scheduled messages. I have several templates which I send to guests (check-in info, check-out info, feedback request...) and I tried to use the scheduling feature once I discovered it only to find out that the scheduled messages are not being sent.

These are my issues:
1. Scheduled messages disappear from the list of messages I can send manually. Why? If scheduling does not work it would be best if I can at least send the message manually

2. Un-scheduling not possible: if you activate scheduling, there is no option to deactivate it. The only way back it to delete the message and write it from scratch

3. Freezing: I had a scheduled message with a link to a few pictures (a google doc album) where the guest could see the location of the keybox. Once that message was "scheduled" any time I tried to edit it the whole browser window would freeze (I tried different browsers, same issue). Luckily I managed to delete that scheduled message using the android app on my phone.

Conclusion: scheduling does not work and it is best left alone for the time being. I rather send my messages manually than rely upon this highly unstable service for now.

[Joan2709 · Accepted solution]

@Luca4162 

The Scheduled Messages have now been renamed by Airbnb as "Quick Replies - Scheduled" and they recently changed the format. There is also a category for Quick Replies - not scheduled.

I am not currently having any issues with the messages, but am US based. Some other Hosts outside of the US have reported issues though using a computer, but have been able to use the App just fine.

While you can't delete the scheduling, you can change the scheduling, or delete the template. If you want to retain the information, just copy and paste it into a new (unscheduled Quick Reply).

You can also edit a scheduled message for a guest by going to the guest message thread and clicking into the message and then modifying it as needed.

Quick Replies

https://www.airbnb.com/help/article/2898

[Luca4162]

That's what I did (copy&paste, then delete) but this rather a workaround than a solution.

The lack of the possibility to un-schedule a message is really a bad design.

And the unreliability of the whole thing (messages not being sent, window that freezes...) makes the whole thing pretty much useless from my perspective. 

[Joan2709]

@Luca4162 

Definitely report to Airbnb...looks like there is an issue with non-US based platform. 

[Elisa]

Hi @Luca4162 

Are you still encountering this? 

Warm regards 🌻,

[Luca4162]

No idea @Elisa . For the time being I have just removed all scheduling and I will be sending messages manually. I only have one listing, so this is not the end of the world.

[Andrea6232]

@Luca4162 @Joan2709 

before scheduled messages were separated from quick replies and you could "skip" them if they were no longer needed, now unfortunately it seems that you can no longer do that.

Too bad, because I happened to have to "skip" a scheduled message.

In this case it seems to me that the Airbnb update is a step backwards rather than forwards ...

Andrea

[Joan2709]

@Luca4162 @Andrea6232 

You can still skip a scheduled message:

[Andrea6232]

Thank you @Joan2709 ! You are the top!

I noticed that unfortunately this function is not available on the iPhone App but only on PC

[Joan2709]

@Andrea6232 

I do most of my work on a PC, so hadn't check the App. Have you tried using the message thread for a guest and clicking the Review button in the App?

[Andrea6232]

@Joan2709 in the App there is no Review button 😂

[Joan2709]

@Andrea6232 

The skip message option can be found at the bottom of an actual guest message by clicking the underlined "Review""

[Andrea6232]

@Joan2709 I do see that message in the App ... but without Review ! 😂

[Joan2709]

@Andrea6232 

Oh brother....yet another "bug" 😞 🙄

[Joan2709]

@Andrea6232 

Try using the (+) sign next to the message platter on your phone. You should still be able to access the Scheduled Messages to skip that way I would think?🤔