Hello! I see there are many Hosts asking what to do when guests break rules, so I thought I would share a "quick reply" I have now drafted, to send to guests in this situation. I recently experienced really hostile guests who completely disrupted my enjoyment of my home. So this draft script / template has been drafted based on what I learnt from this experience.
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Dear [guest first name]
It appears that you may have
[select from the list]
allowed unregistered visitors onto my property.
left the house unlocked while away.
been noisy enough for neighbours to complain.
not kept your dog contained on the property.
been using the house for activities beyond what you stated and agreed.
This is a breach of the contract we both agreed to when you made your booking.
I am happy to overlook this should you correct this issue and return to the original agreement
[select from the list]
by the end of today (5:00pm).
by midday today.
by first thing tomorrow morning (9:00am).
for the rest of the booking.
I hope you understand that the booking rules have been written to ensure the safety and enjoyment of all guests, neighbours, myself and any animals who stay on the property. I take the safety of current and future residents very seriously.
Please reach out if anything unexpected has occurred during your stay, so that you and I can resolve this by mutual agreement. I understand that plans can change. I only ask that this be communicated and agreed.
If you cannot correct this or have not contacted me to negotiate a booking change, I will pursue a resolution through AirBnB Support and their Resolution Centre.
Under AirBnB policies, breaches of house rules can result in an immediate cancellation of the booking with no refund, which also requires immediate exit from the building. I may also seek reimbursement for any of the costs of resolving this issue, including my time.
I hope you will stay though, and continue to enjoy the booking as previously agreed. Or else communicate any changes you seek so that we can come to an agreement.
Again, please reach out if something unexpected has occurred during your stay.
Sincerely
[Host]