Sending a picture to a potential guest

[Shawna1]

I have a potential guest who has asked about navigating my steep stairs in a wedding dress. I have two pictures that I took specifically for those who may have a problem with the stairs. How do I send the pix to the potential client? I don't have her contact email before booking and messages with email addresses have the address removed.

Suggestions?

[Dave-and-Deb0 · Accepted solution]

Hi @Shawna1,

How about adding the photos to your listing photos.  You can always remove them later.

Dave

[Shawna1]

That is a good suggestion, thank you. They are not the pro level photos the others are and I wanted to avoid showing them but if they are removed shortly it would not be a problem.

Thank you again for taking the time to make a useful suggestion!

[Marcel152]

Yes, and how about guest pictures before reservations.

[Suze5]

This is such a stupid suggestion. When I have potential guests asking me how to get to my place. I cannot send them some screenshots or photos of what routes to take. Seriously. This is unnecessary to have not be able to share photograghs. It is now 2024 and still you cannot share information with guests. 

[Helen3]

Of course you a share photos through Airbnb messaging @Suze5 

[Suze5]

No, you can only share photos or pictures once you have accepted the guest, but prior to that you cannot @Helen3 

[Helen3]

Of course why would you want to send photos before a guest books . Any information a guest needs to decide whether to book is normally on your listing @Suze5 

they can use Google maps to identify ways of getting to your listing using the map on your listing as a reference point.,

[Tomi2]

i also want to know how to send a photo in the inbox message

[Helen3]

I don't think you can.

If the guest has confirmed then you can text it to them or just up load temporarily in your listing if there is nothing confidential.

What details are you trying to share?

[Hayden18]

this is so stupid on airbnbs part they need to add photos to the messenger part of the app for everyone

[Manuela1468]

I completely agree with you. I’ve got the same problem. My clients want to see the sofa bed open and I can’t sent the photo they are requesting. Very stupid indeed.

[Joelle43]

Hello @Manuela1468 

An idea would be to add a picture of the sofa bed opened out and made up on your listing and let your guests know that you've done.

[Marcel152]

Pictures before reservations is a no more.  I host and sure will look at other platform for rental.

[Clare52]

I need to send additional pics to a guest, How Do I do that?