Sending a picture to a potential guest

[Shawna1]

I have a potential guest who has asked about navigating my steep stairs in a wedding dress. I have two pictures that I took specifically for those who may have a problem with the stairs. How do I send the pix to the potential client? I don't have her contact email before booking and messages with email addresses have the address removed.

Suggestions?

[Roxi2]

pity Yes. Me too but only if they have confirmed a booking. Not before. this is a pity as it can help to explain your place to a prospective guest. Oh well

[Barbara1498]

Not working on my iphone. I also have a guest with a disability who requested pics of the bathtub. I don't really want to upload to my listing but I can't figure out how to send only to her.

[Helen3]

Send her the photos via the airbnb email for your guest which is on your booking confirmation for the guest @Barbara1498 

[Sarah2011]

can you save a photo in the "saved responses" part of he app, ie, to send a picture of the front door, or parking area?

[Nando11]

Under Resources for Guests in the app, inside the advertised  property, there is a tab called "Instructions for arrival" (or similar wording, mine is in another language), where you can create a guide on how to arrive only for confirmed guests. This guide may include pictures and precise directions on what to do

[Laelia0]

You can reply to one of their messages from your email account and add an attachment there.

[Maurizio325]

It seems that the iPhone app allows me to send pictures only if the booking has been confirmed both by host and guest. I think this is not a good way to do it. Very often Gusts wants to see some little detail of their interest and it would be fantastic to be able to send a picture reinsuring them that everything is fine ...
Hope the designer will allow this feature soon and of course both on the iPhone/Android Apps and on the web.
It would be fantastic.
Thanks

[Steven165]

real weakness of the air BNB system 

[Helen2100]

I have just lost a 7 night booking which was an enquiry, as i cannot find how to send her the photo she wants

[Sarah977]

@Helen2100  You can send guests photos as attachments to an email, using the coded email address Airbnb sends to guests. But you can't see that info until a reservation is confirmed, so the guest would have to go ahead and book, you would then be able to send a photo, and if she wanted, she could cancel within the full refund period.

But what photo does a guest need to see, that you don't already have in your photo gallery?

[Nick593]

I have the same problem, trying to send a couple pictures to a prospective tenant.  It is impossible, on this user unfriendly Airbnb platform.

I tried on the desktop version and on the app, it is impossible.

A total letdown by Airbnb, they take giant fees from hosts and tenants but in return we can't even send a single picture. 

I will be looking at other platforms soon.