Sending a picture to a potential guest

[Shawna1]

I have a potential guest who has asked about navigating my steep stairs in a wedding dress. I have two pictures that I took specifically for those who may have a problem with the stairs. How do I send the pix to the potential client? I don't have her contact email before booking and messages with email addresses have the address removed.

Suggestions?

[Julie458]

You can do it from the phone app. That's the only way I have found to do it.

[Neeran0]

Hi 

That sounds interesting but I couldn't figure out how to do it. Please explain. 

[Julie458]

Go to your inbox in the app. Open or start a new message. Below, to the left of the “send” you’ll see 4 icons: the letters Aa, an icon of a document, an icon of a camera, an an icon of a photo of mountains. Click the icon of the photo of the mountains and it will bring you to your cameral roll. Select your picture and hit “choose.” That’s it.

[Robin-and-Wayne0]

And if I sent a photo by mistake (grabbed a picture of my son by mistake) how can I delete it?

[Melissa285]

Does this work on iphones? I don't see that feature on the iphone ap.

Thanks,

Melissa

[Antiopi0]

Yes, In iphone it works

[Miro10]

Is that a available on the PC site. I do not see them dots on the mobile app.

[Paolo369]

on the write message i dont see the icon of camera

[Victoria482]

I dont have these icons in the App inbox?

Any ideas welcome!

[John1624]

This is only available if the person is booked.

[Janu0]

Awesome!  

good work Julie.

janu

[Celina52]

Hi Janu,

What phone are you using.  I'm using my app on Samsung 10+ and I'm not seeing a Camera icon.

The guest has not confirmed booking. He is asking for specific pictures before he books.  

Any ideas willl be appreciated.

Thank you,

Celina

[Prashant30]

Not able to see this option anywhere in the app inbox

[Celina52]

Hi Julie,

Thank you so much for posting this.  On my Samsung 10+, Airbnb app, all I see is a document icon on the left and a send button on the right.  I'm loosing potential customers because they want to see a picture of the community pool they have access too, but Airbnb Plus did not photograph.  Uploading it as part of my photo profile is not available either.  Please let me know if you have any other ideas. 

Thank you.

Celina

[Gary-And-Pamela0]

I only have two icons, not four and one of the two is not my photos or a camera.