Sending a special offer to past guests?

[Emma2711]

As a relatively new host of just two years, I wanted to know if it was possible to send past guests a special offer for the year ahead?  Is that a done thing or not?  I would only send a special offer to people who were good guests in the past. Thanks for any tips!

[Helen3 · Accepted solution]

Hi @Emma2711 

You could send guests a code they can quote when booking with you which gives them a discount (presuming you have collected their contact details under GDPR so you can do this).

[Emma2711]

Thank you.  As I still have their messages in my inbox, can I just contact them that way?

[Helen3]

Under GDPR you should really get permission from your guests if you want to share marketing information with them @Emma2711 

[Melissa2436]

@Emma2711 Did you ever find out if this is ok to do? I've wondered if it's ok to send winter discount offers to my previous guests through the messaging system. 

[Rebecca]

Hi @Melissa2436 👋

It's lovely to see you joining in conversations on the Community Center! I just wanted to pop by and share that if you type "@" and then the username, this will tag the member that you're replying to. This ensures that they get a notification that you've replied to them specifically 🤗

I hope this helps to keep the conversation flowing, and if you've got any questions, just ask. Have a wonderful day! 🌼

[Emma2711]

@Melissa2436 

No I didn't!  So I still have no idea...