Sending attachments not working

[Nick2190]

I've enabled Professional Hosting tools but still can't send attachments to the email alias - how are we expected to communicate???

[Emiel1]

@Nick2190 

You need to confirm the use of email-communication (select the checkbox, see link below).

You can sent attachments also via the Airbnb message system.

(only to guests with a confirmed reservation)

https://www.airbnb.com/help/article/2893/how-can-i-contact-guests-via-email-for-a-reservation

[Nick2190]

I did this and it still does not work - replying to the alias still has attachments

 stripped off.

[Helen3]

You can send attachments via Airbnb messaging on your phone @Nick2190 

[Nick2190]

I don't see any option to add an attachment in the messaging facility - even after enabling it on the "Professional Tools" panel.

[Pat271]

Cutting and pasting the document directly into the email works for me, rather than sending an attachment.

[Nick2190]

10+ pages - just not practical

[Sarah977]

@Nick2190  I have always had to send a hand-drawn map to guests, as my place is difficult to find.

I also had issues having it attach to that coded email address Some guests got the attachment, some didn't. So I just explained that to guests and ask for their personal email address, also giving them mine. No guest has ever balked at that.

[Nick2190]

Yes - resorted to this - Seems like this is the ONLY way - totally ridiculous!

Anyone know how to report a real problem to the powers at be???

[Sarah977]

@Nick2190  I actually don't find it objectionable to exchange email addresses with guests. And when great guests leave, I tell them to just email me if they want to come back and they can book directly.

[Nick2190]

It's not objectionable - but does make hosts look unprofessional. AirBnB should have a working facility.

[Sarah977]

@Nick2190  It doesn't make hosts look unprofessional when you let the guest know it's necessary because Airbnb's email feature is glitchy. Just put the blame where it belongs.

[Pat271]

@Nick2190  Selecting all the text in a document and pasting it in an email can be done with 2 mouse clicks.

May I ask what you send to guests that is 10 pages long? It is enough of a problem getting guests to read anything, let alone 10 pages. 🙂

[Nick2190]

The house manual - can't force them to read it - but that's then their choice. If you don't tell them and they break something because they didn't know - that's then your choice - and cost.