Serious Incident: Guest Misconduct, Extortion, and Unjust Review

[Rita3473]

Summary:

1. Guest Misconduct:
   
• The guest smoked inside the room, brought unauthorized visitors, and entered private areas without permission.
• They later attempted to extort $150 to remove their review.
2.  
3. False Review:
   
• The guest left a 1-star review with false claims, including alleging that I entered their room, which is untrue.
• The review does not accurately reflect the listing or my property.
4.  
5. Airbnb Response:
   
• I reported the issues within one hour of check-in and submitted time-stamped photographic evidence.
• Airbnb took 11–12 days to close the case without providing a solution.
• Initial guidance was misleading: I was told to file a ticket for review removal, but was informed safety issues would be handled separately.
• After 15–20 calls, a former host representative explained the dispute process, but the review was still not removed.
• Airbnb confirmed the guest is on a final warning, but refused to remove the review.
6.  
7. Security Concern:
   
• The guest appeared at my home demanding money.
• I have security footage documenting this incident.
8.  

Impact:

• The 1-star review misrepresents my property and negatively affects my hosting reputation.
• Airbnb’s delayed response left me vulnerable to guest misconduct and safety risks.

Requested Action:

• Immediate removal of the false review.
• Documentation of the guest’s misconduct and attempted extortion in Airbnb’s internal records.
• Assurance of safety protocols for future incidents.

[Helen3]

I am sorry you're having ongoing problems with this guest.

It's probably easier if you post your comments on the original post you created rather than create multiple posts around this situation @Rita3473 

as hosts and guests we can't help you get Airbnb to take the actions you want.

presumably you contacted the police when the former guest turned up at your home demanding money ? 

you are right Airbnb should take action.