I made my initial reservation for June 5-8th as anniversary surprise for my husband for our 6 year anniversary, and was so excited when I found a honeymoon suite. We arrive at the room around 6pm check-in and I am very disappointed with what I am seeing. Unfortunately there were appliances in the room not working, there was alot of drunk and disorderly conduct on property to point where I had been followed by drunk men when alone and I feared my for safety, I feared I had ruined our relationship more than imagined by bringing us here and I fought from the moment of checking until 11am the NEXT MORNING to FINALLY get approved to CHECKOUT after being transferred OVER and OVER after talking to countless agents who forgot to call back, I finally got AIRBNB to approve a refund so we could leave and stay else where. Well what I did not know was that the refund you all issued would take 24 hours to hit my account. I was then faced with not having enough money to rent for the remainder of our stay bc the full amount was never refunded my gift card number one and number two I would not yet receive the refund to my bank. So I called back AIRBNB over and over until FINALLY a man who understood it all answered the phone after I called crying and pleading that I had accidentally hit the BOOK button and rebooked with same awful host and it used the money I BEGGED my mother to send me combined with the gift card refund which was $300 something was taken and refused to be refunded even though we never stayed. I evened begged the host to come back, Airbnb stopped caring and eventually the only one who would help me and the only option I had was to let my mother buy us a room at a property down the street using HOTELS.COM to book an room for the the remainder of our stay. I want Airbnb to know how awful of an experience I have had and I will never recommend this service or that property to ANYONE EVER. I have never been more humiliated and heartbroken.
