Special offers - how to amend dates

[Erika1026]

Hi hosts! I have  an enquiry for a 28 night stay - he'd like to stay for 31, adding in 1 clean and 3 bedding changes during his stay. I'm looking at amending the prices in the Special offer box. But I'm not sure if the monthly discount come off AFTER the subtotal I input into that box? Or should I put an already dscounted figure in. This could be a pricey mistake so very clear advice is needed please 🙂

[Joan2709 · Accepted solution]

Hi @Erika1026 

Special Offers can be tricky. I believe the monthly discount default you have set on your listing doesn't apply when sending a special offer (you'll need to verify this with CS, or maybe another Host can verify that).  Be aware that any stay over 28 days means the guest is now covered by most state laws as a "tenant"  and not a short term guest. If they refuse to leave after the stay is over, you'll have to go to court to evict them.

I noticed Airbnb removed the instructions from their Help Article for Special Offers? Not sure why? 

Sending Special Offers

https://www.airbnb.com/help/article/35

Some things to keep in mind from previous version of Help Article

First, make sure your calendar is open and that you don’t have any pending requests for the dates in your offer—if you do, you’ll have to decline them. Also, be certain you want to host the guest, because their trip will be automatically confirmed if they accept.

1. Go to your Inbox and open the message from the guest
2. Click Special offer
3. Under the Subtotal, enter the price you’d like to offer for the entire stay
4. Click Send special offer

Keep in mind:

• The price should include all nights of the reservation
• Be sure to include any additional fees, such as the cleaning fee
• Don’t include taxes, the service fee, or the security deposit, if you’re using our offline fees feature (Taxes and service fees will be added automatically, and security deposits will be handled separately)
• For special offers over 28 days in length, you can choose to offer a subtotal (the entire amount) or a monthly price
• Airbnb can block your calendar if you haven’t provided all the information required for your account, so make sure everything's up to date. 

We'll then notify the guest with the offer details showing the taxes and service fee as separate line items. 

[Mike-And-Jane0]

@Erika1026 Message the guest and say you are having difficulty and that the first offer may be higher than you intend (tell them the price you are aiming for). Then take the low risk approach and in a couple of tries you will get to the right figure.

Also I can never figure out how Airbnb's commission figures into the amount you put as a special offer - That's a 20% mistake waiting to happen!

Don't worry about @Joan2709 's tenancy concerns if your listing is in the UK but don't go beyond 31 days or the stay won't count toward the FHL status

[Paula]

Hi @Erika1026, Have you had the chance to read the suggestions from our amazing Hosts? How did you handle the situation in the end?

Keep us posted.