My son William McGovern died on May 26, 2022. In April, he made reservations at a cottage in Townville, SC for himself, his three children and William's parents (of which I am his mother). tragically William died in Japan on May 26, where he lived as a professor. His children and we are planning to still go to the property to honor their father and start the healing process of our loss. I have reserved and paid for a pontoon boat to use during our stay. We do not have access to my son's email account and the reservation code. No one in customer support is willing to help us. All we get is lip service and reasons why they won't give us access to his account. All they have offered is to cancel the reservation with a copy of his death certificate. We have been in communication with the host Tina and she is fine with everything. I do have his death certificate but we don't want to cancel the reservation. William's children are looking forward to get together to honor his memory. Can anyone help us?