Do guests need to provide a govt ID each booking in Canada?
Do guests need to provide a govt ID each booking in Canada?
Hi there, we’ve been hosting for just over a year and never had this happen before, maybe I’m lucky? Our current guests arrived yesterday. First red flag from them was not wanting to give us their details so we could register their stay with local police. It’s a Spanish legal requirement. After a bit of to and fro and quoting of legal requirements finally got that sorted. Next thing was them arriving to the village and them messaging to say they couldn’t find a parking space, we give full and clear instructions on what to do in that instance. We have a local multi storey that is cheap and is useful for arrival day….response yesterday was a grumpy “but that costs money”?? 1 euro an hour or 10 euros a day, 37 a week, not excessive. We recommend parking there to unload and then move to a free village space later in the day once day visitors gone. 2 two red flags. Asked them to let me know when they checked in, we have a key safe in these covid times. Nothing from them from 5pm yesterday till 9am today, spent the night wondering if all okay? Third red flag. They ignored several messages and texts. Finally got a terse reply to say yes, in and okay. They said found hairs in toilet and had to clean them themselves? I’m sure not, I do an almost forensic clean! Apologised if I’d missed anything but pointed out that I would have come re clean if they’d only just let me know. I sense they are not happy with their booking or trying to wangle some compensation. My plan is just to proceed as normal and see how it pans out. I did eventually have to ask Airbnb to intervene this morning to actually get them to reply to me at all. It’s not looking good.
It did question our decision to host at all. We live in a stunning Spanish village that is highly in demand but made the decision that we’d keep prices down and make it accessible to all. Instant book now off and much more reliant on the spidey senses now. If it doesn’t feel right, we won’t allow bookings. Our next few bookings and our current one all progressing well so hopefully a good end to a difficult season in Andalucia.
I hope so! Haven’t seen her review yet, I’m going to wait until the last minute to do mine then her review will be buried under good ones, fingers crossed! My current guests couldn’t be more appreciative so boding well.
Don’t think so on 3rd party booking? They had to provide their passport details so we could log them with the local police as per Spanish regulations. Though thinking about it, didn’t actually meet them as we do key safe check in and her profile picture was of some clouds. Lesson learned. No more instant book.
Maybe in the future insist on a profile pic?
For sure …it’s all a learning curve, we’ve also raised prices a bit…we had more younger Spanish stay this year and more hosting skills required…last year was a breeze
Isn’t it a shame how these outlier guests really ramp up the stress for hosts, @Dora486 ! You have so many glowing reviews and you and G. obviously go all-out to make your guests feel welcome ! That patio is to die for! What is it with some peeps? 😬
Btw, I just have to ask! What the heck are spidey sensés? 😂Whatever, they sound like a must-have!
Derived from the "Spidey sense" of the superhero Spiderman. it is generally used to mean a vague but strong sense of something being wrong or suspicious. I should have listened into mine!
thank you for your very kind words. I love our little casa, in fact sometimes if it’s not rented I go have my own little holiday there. The roof terrace is amazing, almost 360 degrees view of the village, mountains and the sea. Perfect place for a spot of yoga followed by a chilled glass of cava! Got to get the balance right x
Spidey senses - haha, that’s brilliant! 😂Definitely an indispensable addition to the advanced hosting toolkit!!
well, enjoy that wonderful rooftop @Dora486 ! Yours, all yours! 🥂👏
Well surprise surprise got a really good written review, all 5 stars apart from cleanliness, marked down for that **bleep** hair to 4 and then gave us an overall rating of 4. That’s not as bad as I expected. A bullet well and truly dodged!