Hi there, we’ve been hosting for just over a year and never had this happen before, maybe I’m lucky? Our current guests arrived yesterday. First red flag from them was not wanting to give us their details so we could register their stay with local police. It’s a Spanish legal requirement. After a bit of to and fro and quoting of legal requirements finally got that sorted. Next thing was them arriving to the village and them messaging to say they couldn’t find a parking space, we give full and clear instructions on what to do in that instance. We have a local multi storey that is cheap and is useful for arrival day….response yesterday was a grumpy “but that costs money”?? 1 euro an hour or 10 euros a day, 37 a week, not excessive. We recommend parking there to unload and then move to a free village space later in the day once day visitors gone. 2 two red flags. Asked them to let me know when they checked in, we have a key safe in these covid times. Nothing from them from 5pm yesterday till 9am today, spent the night wondering if all okay? Third red flag. They ignored several messages and texts. Finally got a terse reply to say yes, in and okay. They said found hairs in toilet and had to clean them themselves? I’m sure not, I do an almost forensic clean! Apologised if I’d missed anything but pointed out that I would have come re clean if they’d only just let me know. I sense they are not happy with their booking or trying to wangle some compensation. My plan is just to proceed as normal and see how it pans out. I did eventually have to ask Airbnb to intervene this morning to actually get them to reply to me at all. It’s not looking good.
