Statement Regarding Airbnb Payout Issue

[Queen126]

My name is Queen *, and I’m from Rwanda. I started hosting on Airbnb in April this year because I truly enjoy welcoming people from different cultures and creating a warm, memorable stay for them. Hosting also allows me to share my home and my country’s hospitality, which is something I’m passionate about.

Unfortunately, since I started, I have not been able to receive any pay-outs from any of my reservations. I registered my debit card as my pay-out method, spoke to multiple Airbnb agents, and followed all the advice given. However, even after four months, my earnings have not been transferred to my account.

I wanted to introduce myself here and also ask  has anyone else experienced something similar, and if so, how did you resolve it? I’m looking forward to connecting, learning, and hopefully finding a solution.

Thank you,
Queen *

**[Identifiable information removed in line with the Community Center Guidelines]

[Rebecca]

Hello @Queen126, 

It's been a little while since you posted and I wanted to say that I'm sorry that you're experiencing these issues. Speaking directly to Airbnb Support is the best way to get this resolved. Have you hear from the support team since you posted? 

Looking forward to hearing an update from you, 
Rebecca 

[Queen126]

Hi @Rebecca,

Thank you for following up with me. I did hear back from the support team and, as usual, they told me that everything looks good on both their end and mine. They promised to resolve the issue within 10 days, but it has now been about 21 days and nothing has been done so far.

At this point, I guess there isn’t much more I can do about it, but I appreciate you checking in.

Best regards,

Queen Maureen. 

[Rebecca]

I'm so sorry to hear that it hasn't been resolved. I've sent you a direct message with some more information. 😊