Stolen sentimental items
06-02-2020
09:22 AM

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06-02-2020
09:22 AM
Stolen sentimental items
I’m very upset, my most recent guests stole an art sculpture given to me by my Grandmother. The sentimental value outweighs the cost, It’s not fair they are allowed to get away with this. Has anyone else had similar experience? I’m thinking of stopping hosting because of it as I feel quite violated. The same guests also broke into my locked cupboards I feel like I’ve been burgled. Very unhappy
06-02-2020
09:22 AM
4 Replies 4
06-02-2020
12:28 PM

Anonymous
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06-02-2020
12:28 PM
@Rebecca1219 Unfortunately theft is an unavoidable risk that comes with giving unattended strangers access to your home. Keeping a locked cupboard is one way that hosts attempt to mitigate this, but as you've experienced, a lock is no deterrent to guests with criminal intentions.
Most petty thefts go unreported or unsolved, and the perpetrators tend to get away with it. But you're not entirely without recourse here, minimal though it is. You can file a police report; it's unlikely to lead to the recovery of the sculpture but it gives you documentation. You may try sending this along with pictures of the broken lock to Airbnb and ask that they investigate this guest (who may have a pattern of similar incidents). You can attempt a claim for the damage to the cupboard, though the odds of success are not great. And of course your review of the guest should send a very strong signal that the guests are untrustworthy and you do not recommend them.
On the tougher question of how to reduce the odds of getting guests with criminal intent, some steps you may already be taking. Although Airbnb likes to scare hosts out of declining requests, you can screen guests by not using Instant Book, check that profiles have verified ID before accepting, include among your rules that guests must present ID upon arrival, and set both a minimum stay of more than 1 night and a maximum stay low enough to avoid your penthouse being treated as a residence.
Generally, though, your kind of listing is not one that I recommend having on Airbnb. With a home furnished with valuable antiques, you need to be able to hold and control a real deposit - which is not possible on this platform. Also, your texts place heavy emphasis on opulence and glamour, which is rather embarrassing to people with real money but very attractive to pretentious thieves and con artists. Airbnb is a high-risk operation with greater rewards for those who furnish with Ikea and Craigslist..
06-02-2020
02:52 PM

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06-02-2020
02:52 PM
06-02-2020
04:12 PM

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06-02-2020
04:12 PM
hi @Rebecca1219
from a fellow Bristol host
When you say your guests ‘got away with it’ did you not report the matter to the police @Rebecca1219 ? And Airbnb?
what did the guest say when you called them about the missing artwork?
how did they respond to your request via the Resolution Centre for compensation and your review highlighting the theft and damage?
sadly sometimes you have an awful guest who steals or damages so its never a good idea to leave irreplaceable items of sentimental value in a listing.
10-11-2021
05:40 PM

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10-11-2021
05:40 PM
Wondering what response you received from Air BnB, how they supported you in this incident, & resolution.
10-11-2021
05:40 PM

