Stuck in Verify Photo ID

[HoaiAnh0]

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself doesn't match.

Customer Support didn't help much but tell me to try links to links but the result doesn't change. I've tried with my passport photo is both scanned or taken by phone, my selfie is well-lit. I'm a foreigner living abroad and, I just want to book a room and I don't want my first time experience here become something full of hatred. Would appreciate any suggestion!

Thanks in advanced.

[Helen427]

oh @Travis346  Good luck with sorting out the nightmare when someone sells off your personal information or uses it to create an Identity of their own...

Did ABB advise how long they will retain your (Drivers/Local Authority?) License details?

Did they advise who else has access to your personal ID documentation and how to get it erased?

Those of us who have been through Identity fraud can only say, it is likely to happen to you to no matter how many password changes you make and how many Padlocks you put up!!

[Ong2512]

I am a Singaporean, and I have encountered the same issue with verification. I initially attempted to verify my Identification Card using the webcam and later switched to uploading a scanned image of my Identification Card more than 10 times, but all attempts failed.

I reached out to support, and they provided a lot of useless advice. First they asked me not to cover my ID number, which I found ridiculous because the website clearly advises me to cover it. Then, support suggested not using any software to edit my ID number and recommended covering it with white tape instead. I tried it, but it failed. They also suggested using black tape, but none of these solutions worked. They also advised me not to cover the card with my fingers, which seemed strange to me because I had already switched to uploading scanned images when seeking their assistance.

I believe that they are simply reading answers from the FAQ sheet and have no idea about the actual issue. I also tried changing my profile photo, but it didn't help at all. Currently, support has been ignoring me for days on the live chat because I requested them to escalate the issue to the specialist team and likely that no one on the team is available to respone due to the approaching Christmas holiday.

If any other Singaporeans have experienced a similar issue with IC verification on Airbnb, please kindly advise me on the steps I should take to resolve this problem. Thank you.