@Alice-and-Jeff0- Sorry, I might get you wrong. Firstly, the verification I was talking about is the process when Airbnb asked me to provide a type of government ID (passport, visa, etc.) and then asked me to take a photo of myself at the moment using either laptop camera or their app's camera; to see if my face at the moment matches with the one in the government ID. Secondly, about my avatar, when I talked with Customer Support, they didn't say anything about my avatar, because my airbnb account links with FB so this is my avatar from FB. It has nothing to do with the ID verification.
You see my verification has been completed because I just successfully verified with my boyfriend's face and ID, not mine because I know Airbnb system never be able to match my face now with the one in the ID.
Anyway, thank you so much for the help! 😄