Stuck in Verify Photo ID

[HoaiAnh0]

So this is my first time using Airbnb, when I press the Request to book button, Airbnb asked me to verify my ID (using passport, visa, ec.) The problem is the system keep insisting that my government ID photo and the photo (selfie) I just took myself doesn't match.

Customer Support didn't help much but tell me to try links to links but the result doesn't change. I've tried with my passport photo is both scanned or taken by phone, my selfie is well-lit. I'm a foreigner living abroad and, I just want to book a room and I don't want my first time experience here become something full of hatred. Would appreciate any suggestion!

Thanks in advanced.

[Ivan-Mauricio0]

Thank you so much ! I think this is what is occurring with my account. I'm going to try this right now

[Andy2334]

Yeah this has nothing to sdo with your profile picture.  It's asking for a picture of your ID document to verify your identity NOT that your profile picture is you.  This is ridiculous, if it's an automated system what are they needing to recognise?  The text and numbers or your face?  I have both a very clear picture and a scan and neither are working I've adjusted the contrast so that the lettering and numbers stand out clearly and it's still denying me validation.  

Why has this been awarded a solution when it's clearly NOT what we're talking about.  It talks about recognising the person's face when they arrive at your door?!?!  That's not what this is about.  My booking has been cancelled and I'm getting very annoyed after AIRBNB's app not functioning on two devices now I get it to work on laptop and this obstruction now!

What is the solution please???

[Andy2334]

HERE is the actual solution:

In the help section regarding verification ID guidelines it states for passports you MUST include the numbers at the bottom of the page that has your picture and details.  I had tried 3 times with just the pic and my date of birth and the passport number at the top right thinking as that's all you need to book flights, but tried there with the long numbers along the bottom (which includes passport number) and it's accepted it and continued to say I am just awaiting my booking to be accepted by the host so that was the problem.

If your issue is with driver's license they do ask for both front and back pics.  The other photo ID I'm not sure about.

I hope this helps 🙂

[Justin227]

Hi everyone. I too was struggling with this after several failed attempts to match my selfie (which Airbnb asked me to take in order to publish a new properety) with the government ID picture that Airbnb claims to have on file. This simply didn't work. The cause of the problem was my profile image which was a random photo of my trail running shoes (and has been for years)! I uploaded a new selfie as my profile photo then did a new selfie photo and they were matched immediately. So it is everything to do with your profile photo. Good luck.

[Luke206]

I've found myself stuck in this verification hell now when trying to make a booking (it won't even make the booking, but AirBnB are still happy to take my deposit money it seems - may be needing to have serious words if that doesn't come back immediately).

I cannot seem to get through the process. I've even tried to beat it by taking a 'selfie' of my ID photograph, and taking a 'selfie' of my AirBnB profile picture and nothing will work.

[Julie5806]

I personally like https://visaphoto.co for free Visa photo resizing

[Julie5806]

I personally like https://visaphoto.co for free Visa photo resizing.

[Antra12]

Verification Troubleshooting

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**[Link removed due to safety reasons - Community Center Guidelines

[Helen3]

Can you stop spamming this forum posting links to your company. @Antra12 

[Ian-And-Anne-Marie0]

@Helen3 

The link was to a relevant solution Helen. It wasn't as though it was linking to a product or purchase page.

The solution is as good as any recently provided by @Andy2334 and @Justin227 

[Martin3543]

Made a booking, followed the prompts re photo of my drivers licence and then prompt to take a selfie and waited as they were 'verifying my ID'... and waited.... and waited... then my booking got cancelled 12 hours latter as they didn't meet their own deadline in getting verification... Sooooo, booked again... and waited and waited..... 

I was clean shaven when this started, I now look like father Christmas... and im still waiting....

[Anonymous]

Hi guys,

so it also happened to me yesterday.

I took a photo of my passport at 11pm to verify my account for a booking. Then the "take a selfie message" appeared and I was literally in my PJs and in bed!!! This whole process seems to be set up by 20 year olds who are always on their phone and ready for selfies lol.
So I swear I put on some makeup, did my hair lol and took this selfie. It got rejected right away - but I only got to know about it upon receiving the blunt e-mail "xy can't host you".
What is this? I did tons of bookings by credit card in my life, have never been on debt etc. Also programmers should be aware that not every customer's passport or license pic is brand new. Use some decent face recognition software that can deal with people's faces changing!
I will truly not spend a single cent on Airbnb and am happy I was able to book the same villa on another platform. Will advise all my contacts to avoid.

[Rose-and-Roman0]

What a nightmare..... I'm using AirBnB for almost 8 years now, hosting myself for the past 4 years and all of a sudden this!

I tried everything from using my phone and computer to take a picture to updating my Profile Pictures and even tried to use the same color background. Did gain or loose much weight, same haircut/facial hair... 

Only to get the same message back "We weren't able to check that your really you with the photo you took of yourself. 

Tried to call AirBNB and of course they are not taking any calls. Tried to chat with them just to get a generic AI replies. AirBNB I consider switching to VRBO.

[Helen427]

@Katie @Catherine-Powell 

This is one of the previous Topics about ABB systems been stuck in a rolling loo when there's been IT Glitches/ Bugs in Microsoft & other IT Provider Software Systems and the Plumbing/Roadworks are not connecting properly through NO fault of us users.

Does anyone-else have this issues since they clicked on 'Later' with the Enhanced Cleaning Proceedure on their Mobile devices after the outage on the weekend?

[Fabian635]

I had the same problem and I guess I figured it out. Seems like the problem was not the selfie, but the uploaded ID, which was a scanned picture I uploaded from my PC. After removing the uploaded ID from my airbnb profile and uploading it again using the Airbnb App (which takes pictures of the ID) it worked.

Really poorly explained process by Airbnb and a gamble if you are stuck in a endless loop after uploading it wrong the first time.