Stuck on photo verification

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Stuck on photo verification

Every time I try to verify my photo I get those three little dots and it just stays like that for hours. I've tried different lighting and I've done it on two different devices. How can I get verified.

Top Answer
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Peter-E6 

In case it helps, I've seen this posted a number of times and it seems to sort out some unusual errors:

  • Log out (on all affected devices/browsers)
  • Close all browser windows/tabs (on all affected devices/browsers)
  • Open ONE new window (on all affected devices/browsers)
  • Clear cache and cookies and browser history (on all affected devices/browsers)
  • Delete & re-install app (if applicable)
  • Log in with email associated with your Airbnb account

View Top Answer in original post

3 Replies 3
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Peter-E6 

In case it helps, I've seen this posted a number of times and it seems to sort out some unusual errors:

  • Log out (on all affected devices/browsers)
  • Close all browser windows/tabs (on all affected devices/browsers)
  • Open ONE new window (on all affected devices/browsers)
  • Clear cache and cookies and browser history (on all affected devices/browsers)
  • Delete & re-install app (if applicable)
  • Log in with email associated with your Airbnb account

Thanks Shelley, I'm verified you saved my trip!

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Wonderful support here @Shelley159. Thank you so much for popping by and helping @Peter-E6 🙌 

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