Suddenly quiet

Anna17805
Level 1
Sydney, Australia

Suddenly quiet

We are also suddenly getting not a single booking or query abs I can’t see what to do or why

2 Replies 2
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Anna17805  1) Check your competition, 2) check your listing amenities are up to date, 3) Improve your photos and listing text or, if its perfect, just re-order it.

I had that happen once. As a 5 year super host, I was generally always booked. Then, suddenly, crickets.

 

Everything on my account looked normal. It showed "listed." I even checked all my other 3rd party apps to see if they showed "not listed" or were causing the issue.  After much research, I was able to confirm my listing was "not listed" by searching for my property as a guest using location maps on Airbnb.  My property did not show up on the Airbnb map.

 

So, I contacted Airbnb and received a generic customer service response that Airbnb from time to time takes properties offline (unlilsts them) while they ae analyzing the listing for potential issues. No other explanation. Airbnb does not give hosts a heads up. The is process is just "housekeeping" per Airbnb support (like its no big deal). So, I kept contacting customer service nearly daily and kept getting the same response (it could take about 2 weeks, no explanation, it is just normal business process, etc.). 

 

Then about 2 weeks after contacting Airbnb, my property magically was re-listed and the reservations started flowing in. Airbnb never sent an explanation or even a message letting me know my property was back online. 

 

The thing that makes me so sad is when "Guest Favorite Super Host Status" gets you this type of "no support" on Airbnb.  I hope perhaps this is what happened to you and it will be an "easy" fix. Start by seeing if your property shows up on the Airbnb map.

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