Superhost chat support disappeared?

[Adrien116]

Hello,

can anyone explain why the superhost chat support dissapeared and now only calls are available?

[Alicia753]

@Adrien116 I believe it was converted to message and calls only, instead of a live chat. But if you don't see the messaging option and you only see call option, reaching out to Airbnb support directly would be the best course of action. Hope this helps! 

[Rebecca]

Hi @Adrien116 👋

Did you manage to get hold of Superhost Support in the end? 

Looking forward to hearing from you. 😊

[Carla791]

I am able to call and message, but it seems that Superhost Support is gone?  I am sent to an operator in a noisy call center that has trouble even finding my account.   

[Johan-and-Barbara0]

I am looking for this as well. Only telephone support  is really not an option for me, as I constantly travel. I emailed airbnb two weeks ago and no reply. ... Some super support for super hosts...