I am a Superhost. My booking * (€561, 9 nights at peak season) was unfairly reduced from 9 nights to just 2. Guests deliberately scattered items in the kitchen, moved furniture, and claimed the balcony and beds were “too small”. Airbnb itself rejected some of these claims, yet still refunded them €461. I was never contacted before the refund — strict cancellation policy was ignored.
Since I don’t allow short bookings, these guests likely wanted only 2 nights (end of August, highest season before the school year). They booked 9 nights at the highest price, then manipulated the system to cut it to 2. As a result, I received almost nothing for the busiest season. I demand escalation and fair compensation.
Airbnb refunds based on fake complaints — host loses
When strict cancellation policy means nothing at Airbnb
Airbnb: protecting guests, punishing hosts
*[Sensitive information removed in line with the Community Center Guidelines]
