Superhost of 3.5+ years suspended for identity verification
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03-06-2024
01:52 PM
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03-06-2024
01:52 PM
Superhost of 3.5+ years suspended for identity verification
My account was suspended 3 days ago requiring me to redo my identity verification. I have about 15 listings and guests at my properties as we speak and have been a Superhost for years. My identity was varied years ago, obviously, otherwise I wouldn't be able to host. I have been calling airbnb support and they keep sending my case to their "specialized team" without results. I am very frustrated. My calendar is blocked. I had a booking request for $12K stay which I have now lost because I cannot confirm the guest. Airbnb help line is not helping me. I am being ignored and not sure what I can do to get my calendar opened up and suspension lifted. I have redone the verification and have confirmation from airbnb I am fully varified from 2 days ago yet, at this point but my listings remain suspended. I would appreciate any advice/help.
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07-06-2024
02:04 AM
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07-06-2024
02:04 AM
Everything is now resolved. It was unknown why this ever happened but now it's fixed.
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06-06-2024
11:19 PM
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06-06-2024
11:19 PM
Hello @Meltem27, I'm so sorry about this.
I checked your listing and see that all your listings are active and the calendar is bookable.
I hope everything has been resolved on your end.
06-06-2024
11:19 PM
07-06-2024
02:04 AM
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07-06-2024
02:04 AM
Everything is now resolved. It was unknown why this ever happened but now it's fixed.