Superhost of 3.5+ years suspended for identity verification

Answered!
Meltem27
Level 2
St. Petersburg, FL

Superhost of 3.5+ years suspended for identity verification

My account was suspended 3 days ago requiring me to redo my identity verification.  I have about 15 listings and guests at my properties as we speak and have been a Superhost for years.  My identity was varied years ago, obviously, otherwise I wouldn't be able to host.  I have been calling airbnb support and they keep sending my case to their "specialized team" without results.  I am very frustrated.  My calendar is blocked.  I had a booking request for $12K stay which I have now lost because I cannot confirm the guest.  Airbnb help line is not helping me.  I am being ignored and not sure what I can do to get my calendar opened up and suspension lifted.  I have redone the verification and have confirmation from airbnb I am fully varified from 2 days ago yet, at this point but my listings remain suspended.  I would appreciate any advice/help.  

Top Answer

Everything is now resolved.  It was unknown why this ever happened but now it's fixed.  

View Top Answer in original post

2 Replies 2
Paula
Former Community Manager
Former Community Manager
Port Moody, Canada

Hello @Meltem27, I'm so sorry about this.

 

I checked your listing and see that all your listings are active and the calendar is bookable.

 

I hope everything has been resolved on your end.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

Everything is now resolved.  It was unknown why this ever happened but now it's fixed.  

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.