Support from airbnb on a missing payment

[Helen2936]

I have had a payment issue with airbnb and find it impossible to get to the right people.  The support center does not seem to be able to get to the bottom of the problem. Nor be able to solve.  

I have had this issue of not being able to get past first line support in the past.

How does one connect with senior management?

Thanks!  Helen

[Mike-And-Jane0]

@Helen2936 try sending a message asking if they would prefer arbitration or small claims court action. You never know it might get them moving.

[Paula · Accepted solution]

Hi @Helen2936 ,

I'm really sorry to hear that you're going through this situation right now.

I see that you are already in contact with the AirBnb Customer Service team,  but I've gone ahead and forwarded your issue to the team that can help. Hopefully they will be able to get back to you quickly.

Please keep us updated on how things are going and I really hope that this situation gets resolved soon.

Regards,

Paula