Hi all
Hoping for some advice on the below situation.
I am a loyal Air BnB customer and have recently made a booking to a home. Unfortunately the host had to cancel due to selling their home, I therefore opted to receive a credit for the booking (thinking I was going to rebook another accommodation immediately).
Since then, I have attempted to make bookings for the same dates and Air BnB cancels my booking immediately despite my host accepting. They then lock me out of my account, I contact them to restore my account and once restored attempt to rebook. Air BnB then immediately cancel on me. This has now happened 8 times over the past 10 days. Air BnB report I have demonstrated “suspicious activity” despite having only positive reviews and never damaging property. Air BnB is now withholding my credit and I am unable to access this as my account continues to be disabled. This I’m has been extremely stressful.
I have spent hours in contact with Air BnB via phone, email and messenger with no assistance or resolution over the past 10 days. My credit is a significant amount that they are withholding from me.
Has anyone had a similar issue or have any advice? At this stage I am thinking contacting Consumer Protection is my only avenue.
Many thanks in advance
Katie
