Technical Issue? Review count messed up and affecting my star rating.

Technical Issue? Review count messed up and affecting my star rating.

This seems to be a SUPER WEIRD technical mistake.

 

When I checked my listing this morning, my review count had changed from 36 to 11 for one listing (another inactive listing went down from 300+ to 85!!!). In 13 years of hosting, this is a first.

 

What's going on d@Airbnb????

 

Even odder is that the reviews are there when you click on REVIEWS - all 36 of them. But the number showing is 11 and it's affecting my home's rating - which went from 4.89 to 4.82.

 

I'm furious about this and WAITING for Customer Support to contact me back. Can anybody shed some light?

15 Replies 15
Joelle43
Top Contributor
Cannes, France

Hello @Eric5317 @Bruna-and-Andrew0 @Adriano78 @Dianne367 

 

I had the same issues:

 

==>Improper count on reviews left by guests

==>Dates open on the guest calendar for booked reservations!!

 

Been onto my listing this morning and the problem has been sorted for me at least.   I really hope it's the same for you guys