Temporary phone numbers

[Julie7207]

How has anyone else found the temporary phone numbers through Airbnb? Have you figured out a way to make them work for you and your guests? I live in an area with spotty data coverage, this means that the Airbnb app is not the best way for me and my guests to get in touch with each other quickly. It used to be that I would message them my phone number and they could text me, but now Airbnb has gotten rid of that option. After contacting support they said that I could use the temporary phone number option to text them, but only after their reservation begins. It also only gives the option to call them, not text them. Most people, myself included, prefer texting because there is a record of what was said. If someone gets lost on the way here, and they can't get data coverage, how are they to contact me? In theory, I am all for the temporary phone number to protect everyone's privacy, and I am fine with Airbnb being able to read all of the text messages sent. I just need an option that is more cellular based than data based. How are other people navigating this who are in areas with spotty coverage?

[Brian3831 · Accepted solution]

I’m in a similar situation (rural property, inconsistent signal), and I had to build a workaround because relying on the app alone just isn’t realistic.

Here’s what’s actually worked for me:

First, I send very detailed pre-arrival instructions before their trip begins, while they still have strong data/WiFi. Not just directions, but:

* Offline-friendly directions (landmarks, turns, not just a pin)

* A note telling them to screenshot everything before they leave

* Clear instructions on what to do if they lose signal

Second, I include my number spaced out in a way the system allows (for example: 123 - 456 - 7890). It usually goes through because it’s written conversationally, not as a blocked format. That gives them a true fallback if needed.

Third, I tell guests directly:

“Cell service can be spotty on the way—if you think you’ll need to reach me, it’s best to call or text before you lose signal, or save my number ahead of time.”

Fourth, for the “lost guest” scenario, I give a final checkpoint location (like a gas station or landmark with signal). From there, they can call me and I guide them in.

Another option—if you’re consistently dealing with spotty internet—is installing something like Starlink. It works surprisingly well in rural areas and gives both you and your guests a reliable connection when traditional service isn’t there.

And lastly, I don’t rely on Airbnb’s temporary numbers at all—they’re fine in theory, but in low-service areas they’re just not dependable, especially without texting.

It’s not perfect, but once you set expectations early and give guests offline tools, the probl

em mostly disappears.