The New "Today" Tab Feedback

[Guy991]

I would like to briefly share how I understand the new Today tab and where I believe it needs improvement.

At the top, there are two options: Today and Upcoming. When Upcoming is pressed, a new window opens with an animation. The title says "You have XX upcoming reservations" and in my case, 27 reservations, which are listed chronologically. This part makes a lot of sense and is easy to follow.

Now, going back to the Today tab.

It says "You have 4 reservations." This is misleading because these are not all check-ins. Two of them are new check-ins today, and the other two are existing guests who stayed last night and are staying again tonight.

Each new check-in shows 3:00 p.m., which is confusing. It looks like all guests are arriving at the same time. The 3:00 p.m. data seems to be pulled from the start of the check-in window, but it is not helpful. No guest arrives exactly at 3:00 p.m., especially since the guest has already mentioned exactly when they will arrive, and it is not 3:00 p.m. Sometimes they arrive earlier, sometimes much later.

As for existing guests, the tab says "All day." But all day what?
This is unclear and, as far as I know, not even standard hospitality language.

My suggestion:

Create three clear sections within the Today tab:

You have X check-ins today
Either remove the time completely if it is generic, or improve it by scanning guest messages and showing the actual time they mentioned. For example, if a guest says they will arrive at 5:00 p.m., there is no point in displaying 3:00 p.m. in the tab. If Airbnb does not want to scan messages, then simply remove the 3:00 p.m. time, which is meaningless.

You have Y current guests
Replace "All day" with something useful, like "Check-out in X days" for ongoing stays. Sort these entries chronologically, so that guests checking out tomorrow appear before guests checking out in five days.

You have Z check-outs today
Here, I would use the guest's information to show whether they have already checked out or not. That way, we know which guests are still in the property.

Now about requests:

Hosts with many listings are looking for efficiency, not animation gimmicks. The new update displays requests as a stack of magic cards or flash cards that must be pressed to reveal their contents. It is beautiful, but redundant, and it slows down the process. This is not a game. This is a business.

Consider not spending time developing fancy animations for hosts. It reminds me of Clippy from early Windows or other attempts in the late twentieth century to make interfaces look cute. I would like to point out that the ChatGPT interface is very simple, and that is part of what makes it effective. Efficiency is what users are really looking for.

I only use Airbnb and this is my humble way to contribute based on my daily experience as a host. Please do not take this as criticism. It is simply a suggestion and a bit of feedback that I hope might be helpful. I also understand that others may see things differently, but I wanted to share my perspective in case it resonates with others.

[Joan2709]

@Guy991 

Other Hosts have complained the new Today Tab in the App is confusing.

I'm doubtful Airbnb will be able to capture actual guest check-in...they are simply displaying the check-in time set on the listing(s). Would be nice, though.