@Ketut4
Apa Khabar ? I love Bali !
You ve an Amazing Villas and Wonderful Listings! Well done !
You can politely communicate with the guest, let them know that you prefer to answer the guest questions in the Airbnb message, visit the Villa are not convenient because your listing isn’t a commercial hotel, you doesn’t allow visitors to visit in any times.
This is to preventing the guest pay by off line and also increase your terms of hospitality services. As the hospitality services principal of privacy always come first and concern the convenience of the present guest in the Villa.
Do understand many Airbnb users are new or either they doesn’t understand how the Airbnb works , they thought all the listings in Airbnb as the same service in the commercial hotels, they prefer to visit and pay off line and discussed the rate for further deductions at the front desk.
As a Airbnb host, it is very important to educate the Airbnb users , to knowledge sufficiently and improve to the Airbnb users and well inform them the benefit of booking though Airbnb,
They can ask as many questions they wish in the Airbnb message, and you’re certainly be happy to provide the information they need.
“ Airbnb is a Trust and Safety platform,
“ Make Possible By Host “
ways to go !
Happy Hosting