Third party booking / review

[Robin1421]

Wondering what airbnb policy is regarding reviews from third party bookings. I had an issue with a guest who booked, and had her family stay. We found out later that she wasn’t part of the group that stayed. She gave a very unfair review and I’m wondering what airbnb does in such cases because the person didn’t write things based in first hand experience.  

[Helen3]

You can ask airbnb to remove as she didn't stay. How do you vet your guests on booking ?  @Robin1421 

[Abdullah-R-0]

Our on-site colleagues check and verify. 

[Bhumika]

Hi @Robin1421 , Have you reached out to the Support team as Helen advised?

Helen has also asked a follow-up question, in case you're looking for help about vetting your guests during initial communication😃. Do you have any vetting strategies in place to ensure smooth stays and experience for you as well as guests?