Unable to access email or phone number associated with account

[Ellie511]

I have lost my mobile phone and been locked out of our Gmail account so I am unable to access my Airbnb account that I am currently unable to access and have a current booking through. The number associated with my email is also outdated which I hadn't realized and I no longer have access to the SIM card associated with the number.

I cannot change the email or phone number associated with my account, without step authorisation as I have to confirm the change with one of the other forms of contact. 

My account was ok to access initially but now and could previously see the listing. I have tried to reach out to Airbnb but they need my email or mobile number neither of which I have access to so I have double-locked myself out. I've seen someone else with a similar issue and a community manager reached out directly to assist, is this possible as I cannot resolve this issue through my the support.  

[Bhumika]

Hi @Ellie511 ,

Did you manage to get this resolved since the time you posted?

Do let us know if you still need any help!