Unauthorized Parties and "Trust Department"

[Julia--Ann-and-Michael0]

We have a Mansion that has 11 bedrooms/sleeping areas and is located in an area of Minneapolis that has The Basilica of Saint Mary and other wedding venues. We are a Superhost and have hosted over 250 families on Airbnb and VRBO in the past 5 years. All of our reviews are 5 star and we have never had a complaint form our neighbors. Three days ago the "Trust" department deactivated our listing for a number of reasons that we have now corrected. We have been unable to get Airbnb to activate our listing. The problem with Airbnb's party reputation is not the hosts, it's the guests reserving a 2 bedroom and showing up with 35 unauthorized guests. When this occurrs Airbnb's protocol and support of the host is unacceptable. VRBO on the other hand will get you to a representative here in the states immediately and will take action with the guest. 

[Emiel1]

@Julia--Ann-and-Michael0

Why is it not possible for Airbnb to activate the listing again after the corrections are made ?

[Julia--Ann-and-Michael0]

Search for "Phone # for-Trust-and-Safety-Department" above and read the thread.

[Fred13]

@Julia--Ann-and-Michael0 In the other post you mentioned you stated that the reason they de-listed you was because you said this in your listing -  "No events for greater than the number on your reservation without our pre-approval". Was their action based on the fact your listing is a 11-room offering that could easily exceed their new 16-person limit, namely it has high-risk to them?

[Julia--Ann-and-Michael0]

The problem is the experience level of Airbnb hosts and if they do not address this the cities here in the US will do it for them.