So, middle aged couple book a while back for 7 night stay. Lady is quite abrasive despite my chatty messages and replies/communications were a bit of a struggle.
They didn’t want a meet & greet and asked me just to leave a key. I asked them to drop me a PM to let me know if everything was as they’d hoped and reiterated that I lived right across the road if they needed anything. They did indeed reply, not particularly friendly but stated that the house was very comfortable and thanks for leaving the goody basket.,
After 4 nights I receive a message saying that neither of them were feeling well and that her fibromyalgia was playing up, that our mattresses didn’t help and they were going home. That was on Wednesday night.
I sent a message saying that I hoped they would feel better soon but that I was disappointed that they found the mattress uncomfortable and that If she’d dropped me a message my husband could have swapped a mattress within 5 minutes.
She didn’t respond.
I went to the house, door had been left open, lights on, windows open.
10 mins ago she sent a money request for £300 stating that my mattresses were not as comfortable as advertised. She also stated:
’We didn't think to complain as we thought you wouldn't change a mattress at short notice and it is not something that people normally have "spares" of.’.
She did not cancel her stay or request to shorten her trip and therefore left the dates blocked.
Thoughts on how to respond. Guest has no feedback.