I recently came back to hosting in Airbnb after a 3 years pause.
I was recomended by a friend to advert our large 8 bedroom Samana home, for independent rooms too, so I did.
But when I did, Airbnb set the inmediate reservations without me noticing, and this caused me a stressful situation.
A guest called Rudi, made an inmediate booking for one room. He wrote a message just saying he would arrive in AN HOUR with wife an child.
I was really stressed cause I live 4 hours drive away from that property, but the staff was able to get the place ready and wait for him.
But when he arrived to the car park (at the back of the main villa) they never stepped out of the car. He told our secutity guard that the place was too far away from restaurants, and that they woulnt stay. So they left inmidiatelly and didnt even respond my calls.
They didnt even look at the place. Something that never happened to us since its a really gorgeous Victorian Style belle. What made us believe they had anotner reservation made in another platfform...
So yes, Samana is an almost virgin area, surrounded by wilderness and cocotals. As described in advert. Restaurants are in main village over 8km, as described in advert too! They left cause they wanted, and not form a misleadind advert.
So anyway, they NEVER stayed in our place. And we just received a notification that he wrote a review??? What???
I contacted Airbnb support but they said tbey cant do anything about it. Really dissapointing. I told them I dont even want to collect his money since he never stayed at our place.
So I feel very frustrated and I feel I must write a review myself, stating he never stayed at our place, not even looked around it. What should I do???
I was so dissapointed at Airbnb that I decided to take down that advert for rooms only. I really regret advertising it in the first place.
I dont deserve a bad review from this guy 😞