The host of the Big Bear Lake, CA Airbnb we stayed at left a...
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The host of the Big Bear Lake, CA Airbnb we stayed at left a retaliatory response which, thus far, customer service claims it...
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Obviously one lunatic guest can ruin your business and reputation.
Airbnb should protect us hosts against them by:
- Remove a nonsense review
- Reject nonsense claims
- Kick them of the platform
@Catherine-Powell Sadly another example of a host, @Teresa1712 , having their listings suspended for specious reasons. The only advice I can give is that the host makes sure she is also listing on other short term rental sites such as VRBO or move to a provider such as cottages.com who seem to take better care of their hosts.
Thank you for your advice, I have been disgusted with Airbnb and the way they have handled this case.
@Mike-And-Jane0 hi, do you know how I can add an update to my post please? I can't seem to find how to do it, or do I just as a reply?
Thanks
Question: Does VRBO only list stand alone listings? Our Airbnb rooms are in our house.
No VRBO is much like Airbnb, you can do multiple listing
@Teresa1712 You may have better luck with Airbnb if you dial down the rage element a little bit in your communications.
As to the issues, it should and hopefully will be a huge red flag that the guest has continued to add issues to the complaints. First it was only asking for every little thing, and then it was cats, and then it was cat scratches and dangerous animals.
It seems that the guest never mentioned or complained about the cats and that should go heavily in your favor. Since I can't see your listing, I don't know how or if the various animals on the property are described, but you might want to beef up that element going forward.
Keep us posted.
Thank you for your comments.
The rage element that you mention has come about following many attempted civil communications. When you get nowhere and feel like your are banging your head against a brick wall you tend to get rather annoyed. It seems as if no one is willing to listen to a word you have to say.
Airbnb have been very quick and happy to take the many thousands of pounds in commission from my bookings but I have had absolutely no support from them with regards to this issue.
It is very clear within our listing that we are a farm. It also states very clearly that we have many animals that they are likely to meet.
We also have MANY reviews on our listings about the friendly animals, including our friendly cats.
It surely makes you question humanity when you face such disgusting guests and lack of support.
This is so jacked up. I feel for you. Airbnb is out of control & so are these slimy guests.
What Airbnb should be doing is protecting you. The Airbnb host liability insurance is nothing. It’s a lie to suck new hosts in.
Thank you, I agree completely.
Hi - I completely understand your rage. I do hope you have now found resolution. I am in Australia and only new to airbnb - 3weeks. I only have 2 reviews ,which are both 5 star and glowing. My account has been suspended and they have not provided me with a piece of information regarding my suspension. What is was for, when it occurred, how long I will be suspended for - no idea ! Abhorrent behaviour from any organisation, let alone one of this size. I have no idea what to do next - the only contact details I can find, are Brian Chesky the CEO !
Obviously one lunatic guest can ruin your business and reputation.
Airbnb should protect us hosts against them by:
- Remove a nonsense review
- Reject nonsense claims
- Kick them of the platform
Thank you for your comment, I agree completely.
same experience, my prev guest is mental. she is the only one who made so much trouble and me being superhost and my listing has been compromised and suspended without any explanation or when it will be lifted