Unresponsive guest taking packages

[Sheila838]

Hi guys. I am not sure if I am in the right department but I have a situation and I am looking for some thoughts...  I have a very unresponsive guest (reads the messages). I've gotten 2-3 packages delivered and he quickly has brought them in. I contacted Airbnb and they said they got no reply, either.  He is staying for a month and I really need those packages. Thoughts? What should I do at this point? 

[Guy991 · Accepted solution]

Hello @Sheila838 

Did you try calling the guest? If the guest is fully identified, you might find the number in the reservation. I had a similar issue where I had to wait for the guest to check out to get my parcels. Since then, I have learned my lesson and make sure to send the parcels elsewhere.
When writing the review consider mentioning that the guest is unresponsive.

[Sheila838]

Thanks Guy. The number associated to his account is the wrong number…

[Helen3]

Hi @Sheila838 you should have his phone number on the guest details so you could give him a call. Guests don't always check messages.

how does the guest have access to your deliveries? 

[Sheila838]

Thanks guys. I have tried contacting him but the phone number replies with “wrong number.” 

He has read the messages on Airbnb though.