Hello, this is a new listing and booking. I want to know if ...
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Hello, this is a new listing and booking. I want to know if I could apply extra fee for addition guests after the original bo...
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[Update Feb 19th, 2020] This thread has now been closed in line with the Community Center Guidelines.
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Hi guys.
I'm writing this as recently I've had some unusual experiences with Chinese guests. I am based in the UK.
The first one I had was with two mid 20's girls who stayed, they made lots of noise at nights and also washed their dirty underwear in the sink in the bathroom. They were due to stay for 4 days but after breaking many other house rules they left after 2 nights.
The second issue I had with another guest - they blew up a kettle after boiling rice in it and refused to pay - it was only after contacting airbnb halfway through a 4 night stay that they then offered to pay for a new kettle.
Thirdly and finally - a Chinese guest stuck a metal spoon into a 240V 13amp toaster and thankfully had not injured or kill herself. In 2017 I rewired the property and upgraded the electrics to a modern RCD protected fuseboard (I live in a recently renovated 18th c. period property) and this likely saved her life by tripping the RCD protectors on the fuseboard. I did not find out about this until after she checked out. I came back from work to find my keys posted through the letterbox as requested but none of the electrics working. On further inspection, I found a metal teaspoon jammed inside the toaster. I asked her what had happened and she said she didn't know what I was talking about. I then asked her if she was okay because I had found a metal teaspoon jammed inside the toaster and she didn't reply. All I can assume is that she did NOT get electrocuted.
How far do I go in writing my guest rules? Do I have to treat everyone like children? 'Don't stick your fingers in plug sockets' 'Don't wash dirty underwear in the sink?' 'Don't stick cutlery or metal objects into a live 13A toaster?' 'Don't boil rice in a kettle?' I can't think of every possible eventuality where stupidity might occur?
Help and advice needed!
@Kwesi0 There are cultural differences between people. Learning about these leads to more understanding and acceptance than pretending they don't exist. It has been reported widely on these forums that Chinese guests almost always flood the bathroom. It's much better that hosts be enlightened as to why this happens instead of just thinking the guests are being bad or disrespectful. Once it becomes understood that most bathrooms in China are "wet rooms" with concrete and tile construction and drains in the floor, rather than being upset with the guests who do this, giving them a bad review, or ending up with a rotting wood subfloor that may take thousands of dollars to repair, once a host is made aware of why most Chinese guests do this, they can then be aware that they will need to explain to the guests that their house construction is different than what they are used to, and that they need to make sure the shower curtain is inside, rather than outside the tub or shower so the floor doesn't become like a lake, which will cause actual damages to the wood beneath.
It's a matter of "when in Rome...", but if we don't know what is normal or acceptable in other cultures, than we can make some big faux pas that will cause us to be looked upon badly. If female travellers go to a country where women dress quite modestly, even almost totally covered up, and decide to cluelessly prance about in tank tops and short shorts, that's disrespectful to the culture and they won't be welcome there.
There is a post that is searchable on this forum entitled "Read this before hosting Chinese Guests" which was started by a Chinese host. It was super informative- she explained many things about the culture that was helpful to other hosts who might have just assumed that their Chinese guests were being non-caring. If you're from a place where everyone knows how to use a shower curtain, you might assume everyone in the world does. But that's not true if someone is from a place where they aren't used- it has to be explained to them, it's not some knowledge one is born with.
There have been posts from hosts who thought their guests had disgusting, filthy habits because they were throwing their used toilet paper in the bathroom wastebasket. What the hosts were unaware of is that there are many countries in the world where you can't flush toilet paper because the sewer systems will get clogged up, so it's standard practice in those countries to throw all paper in the basket. So to say something like "Mexican guests will probably throw their poopy paper in the wastebasket and here is why" isn't being discriminatory, it's stating a fact that hosts should know about, so they don't think their guests are being disgusting and can advise them when they show up for a booking that it's not necessary to do that in the host's country, that all paper should be flushed.
Good and bad guests can come from anywhere, but if we are informed, that can help us to know that a guest isn't being bad, they just have different customs where they came from.
@Sarah977 a tiny minority of hosts who post on these forums (who in turn are tiny minority of the hosts on Airbnb), have said they have experienced issues with guests from China and surrounding countries flooding their bathrooms.
There are also hosts like myself (about 20 sets of Chinese guests or ethnically Chinese guests) who have not experienced these issues at all.
I don't think it's correct to state as a fact "It has been reported widely on these forums that Chinese guests almost always flood the bathroom"........it hasn't been widely reported. A tiny number of hosts, who post here have raised it as an issue.
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@Helen3 You may very well be correct, I have never counted them up, and I wouldn't be able to come up with a percentage because I have no idea how many Chinese guests hosts get. I just know I've read this quite a bit.
My point really wasn't to say that all Chinese guests do this, anymore than all British, Indian, Mexican, Italian, or any other nationality of guests all do things a certain way, of course they don't, and sorry if it came across like that. Guests who've travelled outside their own countries before will naturally be more aware that things are done differently in different places than those who are leaving their own culture for the first time. And even within countries, there are differences in the way people live. There are well-off Mexican households with modern infrastructure where they can flush all the toilet paper, but generally speaking, you are expected to throw it in the basket in the majority of places here. I just think it's valuable for hosts to be made aware of customs in different places where they have never travelled themselves, that they would likely be totally unaware of, so they don't get the idea that their guests are just being clueless or disrespectful, or even worse, stupid.
I've had a couple of European guests who were well-travelled and didn't have any problem understanding about the top sheet thing. Then I had a Czech guest who who had never travelled outside of Europe and told me she was confused about what she was supposed to sleep on top of and under. If I hadn't read on these forums about the different bedding configurations in other places, I would have just assumed that everyone makes the bed with a top sheet, and might have thought her question was odd, but I just thought it was sweet that she asked.
Hello everyone,
For those of you who don't know me, my name is Lizzie and I am the Online Community Manager here in the Community Center.
I know the main discussion was started a week or so ago and after reading the discussion, I have noticed that elements of this discussion go against our Nondiscrimination Policy. Our policy doesn’t allow for discrimination based on race, ethnicity, national origin, religious affiliation, disability, gender or sex.
We want everyone in the CC to feel comfortable here and so as a result of the above and with the best interests of our global community here, I have closed this topic.
Thanks,
Lizzie
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